Obchodní podmínky

Terms and Conditions for the Sale of Goods

Terms and Conditions of the company Jan Jetmar s.r.o., with its registered office at T. G. Masaryka 980, 565 01 Choceň, Company ID No.: 08925666, VAT ID No.: CZ08925666, for the sale of goods through the online store located at www.jaknovy.cz

1. Introductory Provisions

1.1.

These Terms and Conditions for the sale of goods (hereinafter referred to as the “Terms and Conditions”) of the company Jan Jetmar s.r.o., with its registered office at T. G. Masaryka 980, 565 01 Choceň, Company ID No.: 08925666, VAT ID No.: CZ08925666 (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and the Buyer (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated on the website located at www.jaknovy.cz (hereinafter referred to as the “Website”), through the Website interface (hereinafter referred to as the “Store Web Interface”).

1.2.

The Seller is an entrepreneur within the meaning of Section 420 of the Civil Code.

1.3.

The Buyer is either a consumer or an entrepreneur, whether a legal or natural person. A consumer, within the meaning of Section 419 of the Civil Code, is any person who, outside the scope of their business activities or independent exercise of their profession, enters into a contract with an entrepreneur or otherwise deals with them. An entrepreneur is a person who independently carries out gainful activity on their own account and responsibility in a trade-like or similar manner, with the intention of doing so continuously for the purpose of making a profit. The rights and obligations arising from these Terms and Conditions apply to the Buyer, whether a consumer or an entrepreneur, unless these Terms and Conditions state otherwise or unless it follows from legal regulations that certain rights apply only to a Buyer who is a consumer; see, for example, Article 5 of these Terms and Conditions.

1.4.

The Buyer has the opportunity to become familiar with these Terms and Conditions before submitting their order and is notified of them in advance. By submitting the order, the Buyer confirms that they have read these Terms and Conditions and agree with their content.

1.5.

Provisions differing from these Terms and Conditions may be agreed in the Purchase Agreement. Differing arrangements in the Purchase Agreement take precedence over the wording of these Terms and Conditions.

1.6.

The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are executed in the Czech language. The Purchase Agreement may be concluded only in the Czech language.

1.7.

These Terms and Conditions are valid in the wording published on the Seller’s website on the date of conclusion of the agreement.

2. Purchase Agreement

2.1.

The presentation of goods displayed on the Store Web Interface contains their designation as well as a description of the main characteristics of the goods. The Store Web Interface contains information about the goods, including the prices of individual goods. The prices of goods are stated including value added tax and all related fees. The prices of goods remain valid for as long as they are displayed on the Store Web Interface.

2.2.

The Store Web Interface also contains information about the costs associated with packaging and delivery of the goods. Information about the costs associated with packaging and delivery of the goods stated on the Store Web Interface applies only in cases where the goods are delivered within the territory of the Czech Republic. If the goods are to be sent outside the territory of the Czech Republic at the Buyer’s request, an express agreement on such costs between the Seller and the Buyer is required; without such agreement, the Purchase Agreement is not concluded.

2.3.

Information about the goods and prices provided by the Seller is binding, except in the case of an obvious error, for example where the stated price of the goods is clearly erroneous and incorrect and differs significantly from the price of comparable goods. The Seller shall promptly inform the Buyer of this fact.

2.4.

Individual Purchase Agreements are concluded on the basis of electronic orders placed by the Buyer through the Store Web Interface. If the Buyer is a consumer, the proposal to conclude the agreement — the offer — is the placement of the offered goods on the Seller’s website. The Purchase Agreement is concluded by the Buyer-consumer submitting the order; the Seller is obliged to promptly confirm receipt of this order. The Seller shall not be liable for any errors occurring during data transmission. The Buyer-consumer is not entitled to change the terms of the Seller’s offer in the order, even if such changes are insignificant. If the Buyer is not a consumer, the proposal to conclude the agreement is the order submitted by the Buyer; in this case, the Purchase Agreement is concluded only upon delivery of the Seller’s acceptance of the Buyer’s proposal to the Buyer.

2.5.

Before submitting the order to the Seller, the Buyer is allowed to check and change the data entered into the order; at this stage, the Buyer is given the opportunity to detect and correct errors made when entering data before submitting the order. The Seller considers the data stated in the order to be correct. Immediately after receiving the order, the Seller shall confirm receipt of the order to the Buyer by electronic mail, sent to the Buyer’s e-mail address stated in the order (hereinafter referred to as the “Buyer’s E-mail Address”).

2.6.

The Seller reserves the right not to deliver the ordered goods in the event of stock depletion or loss of the Seller’s ability to perform. The Seller shall notify the Buyer of this fact without undue delay.

2.7.

The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Purchase Agreement, such as internet connection costs or telephone call costs, shall be borne by the Buyer, and such costs do not differ from the basic rate.

2.8.

By submitting the order, the Buyer confirms that the Seller has provided them, on the Website and in these Terms and Conditions, with all mandatory information and notifications pursuant to Sections 1811 and 1820 of the Civil Code.

3. Price of Goods and Payment Terms

3.1.

The Buyer may pay the Seller the price of the goods and any costs associated with delivery of the goods under the Purchase Agreement in the following ways, according to the Buyer’s choice:

  • in cash upon personal collection at the Seller’s premises at Jan Jetmar s.r.o., T. G. Masaryka 621, 565 01 Choceň, Company ID No.: 08925666, VAT ID No.: CZ08925666, after confirmation by the Seller by e-mail that the goods are ready for collection;
  • cash on delivery — the Buyer pays the price of the goods to the postal delivery person or courier upon receipt of the goods;
  • bank transfer — the Buyer pays the purchase price to the Seller’s bank account, which the Seller shall communicate to the Buyer, including the variable payment symbol, after receiving the order, no later than within 3 days. If this payment method is selected, the purchase price of the goods is paid before the goods are dispatched; until payment is made, the goods will not be dispatched. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment when the relevant amount is credited to the Seller’s account.

3.2.

Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.

3.3.

Any discounts from the price of goods granted by the Seller to the Buyer cannot be combined with each other.

3.4.

If customary in business dealings or required by generally binding legal regulations, the Seller shall issue the Buyer a tax document — invoice — for payments made on the basis of the Purchase Agreement. The Seller is a value added tax payer. The Seller shall issue the tax document — invoice — to the Buyer after payment of the price of the goods and send it electronically to the Buyer’s E-mail Address.

3.5.

Pursuant to the Act on the Registration of Sales, the Seller is obliged to issue the Buyer a receipt when payment is made in cash upon personal collection. At the same time, the Seller is obliged to register the received sale with the tax administrator online; in the event of a technical failure, no later than within 48 hours. The Seller issues receipts pursuant to the Act on the Registration of Sales depending on the selected payment method and method of transport.

4. Transport and Delivery of Goods, Delivery Price

4.1.

If the method of transport is agreed on the basis of a special request by the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

4.2.

If, under the Purchase Agreement, the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. The Seller shall deliver the goods to the Buyer complete, within the period stated for each item as the delivery period, and no later than within 15 days from the conclusion of the agreement. If the goods are marked as “in stock”, the Seller shall dispatch the goods no later than within 2 working days.

4.3.

If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or in a different way than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery. If the Buyer fails to accept the goods at the agreed time in breach of their obligation, they are obliged to pay the Seller a storage fee for each day of delay in the amount of CZK 10, but no more than CZK 300. After demonstrably notifying the Buyer by e-mail and providing a new reasonable period for acceptance, the Seller is entitled to sell the goods in an appropriate manner. The Seller is entitled to offset storage costs and costs of unsuccessful delivery caused by lack of cooperation on the Buyer’s side, in the necessary amount, against the proceeds from the sale.

4.4.

Upon receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If the Buyer finds damage to the packaging indicating unauthorized intrusion into the shipment, the Buyer does not have to accept the shipment from the carrier. By signing the delivery note, the Buyer confirms that the shipment of goods met all conditions and requirements, and any later complaint regarding damage to the packaging of the shipment cannot be taken into account.

4.5.

Ordered goods may be delivered within the territory of the Czech Republic in the following ways; the Buyer is entitled to choose the delivery method:

  • to the delivery address stated in the Buyer’s order with cash on delivery — the goods are delivered by a carrier with payment on delivery; the price of this service is CZK 120;
  • to the delivery address stated in the Buyer’s order without cash on delivery — the goods are delivered under the same conditions as delivery with cash on delivery, provided that an individual payment method has been agreed between the Seller and the Buyer; the price of this service is CZK 120;
  • personal collection at the Seller’s registered office — the Buyer collects the goods at the Seller’s registered office; this service is free of charge. In this case, the Seller shall invite the Buyer to collect the goods by telephone or e-mail according to the data in the order, no later than within one working day after fulfillment of the conditions for delivery of the goods stated in Section 4.6 of these Terms and Conditions.

4.6.

The condition for delivery of the goods is:

  • available stock of the ordered goods in the ordered quantity stated in the electronic order;
  • where applicable, completion of the agreed payment method to the Seller’s account, in the case of payment in advance, known as a pro forma invoice.

4.7.

If the goods are delivered according to paragraph a) or b) of Section 4.5 of these Terms and Conditions, the goods are handed over, or delivered, to the Buyer-consumer at the moment when the carrier hands them over to the Buyer. This does not apply if the carrier was designated by the Buyer without having been offered by the Seller; in such cases, the goods are handed over to the Buyer by being handed over to the first carrier for transport to the Buyer and by enabling the Buyer to exercise rights against the carrier under the transport contract, pursuant to Section 2090(2) of the Civil Code.

5. Notice to the Buyer-Consumer Regarding the Right to Withdraw from the Agreement

5.1.

Unless this is a case specified in Section 5.7 of these Terms and Conditions or another case in which withdrawal from the agreement is not possible, the Buyer-consumer has the right to withdraw from the agreement in accordance with Section 1829(1) of the Civil Code.

5.2.

The Buyer-consumer has the right to withdraw from the agreement without giving any reason within a period of 14 days. In the case of conclusion of a Purchase Agreement, the 14-day period begins on the day following the day on which the consumer or a third person designated by the consumer, other than the carrier, takes over the goods. In the case of conclusion of an agreement whose subject is several types of goods or delivery of several parts of goods, the 14-day period begins on the day following the day on which the consumer or a third person designated by the consumer, other than the carrier, takes over the last delivery of goods. In the case of conclusion of an agreement for regular delivery of goods over a specified period, the 14-day period begins on the day following the day on which the consumer or a third person designated by the consumer, other than the carrier, takes over the first delivery of goods.

5.3.

For the purpose of exercising the right to withdraw from the agreement, the Buyer-consumer must inform the Seller of their withdrawal by means of a unilateral legal act, for example by a letter sent through a postal service provider, by fax, or by e-mail to the address [•]. The Buyer-consumer may also use the model withdrawal form available on these websites; however, use of the model withdrawal form is not mandatory for the consumer.

5.4.

To comply with the withdrawal period for the concluded Purchase Agreement, it is sufficient for the withdrawal from the agreement to be sent to the Seller before the expiry of the relevant period.

5.5. Consequences of Withdrawal from the Purchase Agreement

5.5.1.

If the consumer withdraws from the Purchase Agreement, the Seller shall return to the consumer without undue delay, no later than within 14 days from the day on which the Seller received the consumer’s notice of withdrawal from the agreement, all payments received by the Seller from the consumer, including the costs of delivery of the goods, except for additional costs arising as a result of the consumer’s chosen method of delivery being different from the cheapest standard delivery method offered by the Seller. For the refund, the Seller shall use the same means of payment that the consumer used for the initial transaction, unless the consumer has expressly specified otherwise. The Seller shall return the payment to the consumer only after receiving the returned goods or after the consumer proves that the goods have been sent back to the Seller’s designated address, whichever occurs earlier.

5.5.2.

The consumer is obliged, without undue delay and no later than within 14 days from the day on which withdrawal from the Purchase Agreement occurred, to send the goods received under the Purchase Agreement back to the Seller at the address [•] or hand them over to the Seller at the address [•]. The period is considered to have been observed if the goods were sent before the expiry of 14 days. The goods must be packed in suitable packaging, must be clean and complete.

5.5.3.

The direct costs associated with returning the goods shall be borne by the consumer. The Seller informs the consumer that if the goods, by their nature, cannot be returned by normal postal means, the consumer shall bear the direct costs associated with returning the goods in the amount of CZK [•].

5.5.4.

The consumer is liable for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to become familiar with the nature and characteristics of the goods, including their functionality. If the returned goods are damaged as a result of the consumer’s breach of obligations, the Seller is entitled to assert a claim against the consumer for compensation for the reduced value of the goods and to offset it against the refunded amount.

5.6.

If a gift is provided to the consumer together with the goods, the gift agreement between the Seller and the consumer is concluded with a resolutory condition that, if the consumer withdraws from the Purchase Agreement, the gift agreement concerning such gift shall cease to be effective and the consumer shall be obliged to return the provided gift to the Seller together with the goods.

5.7.

The Buyer-consumer acknowledges that, pursuant to Section 1837 of the Civil Code, as a consumer they may not withdraw from an agreement:

a) for the provision of services, if they have been performed with the consumer’s prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the agreement that in such a case the consumer has no right to withdraw from the agreement;

b) for the supply of goods or services whose price depends on fluctuations in the financial market independent of the entrepreneur’s will and which may occur during the withdrawal period;

c) for the supply of alcoholic beverages that may be delivered only after thirty days and whose price depends on fluctuations in the financial market independent of the entrepreneur’s will;

d) for the supply of goods customized according to the consumer’s wishes or for the consumer’s person;

e) for the supply of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery;

f) for repair or maintenance carried out at a place designated by the consumer at the consumer’s request; however, this does not apply in the case of subsequent performance of repairs other than those requested or delivery of spare parts other than those requested;

g) for the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons;

h) for the supply of an audio or video recording or computer program if the consumer has damaged its original packaging;

i) for the supply of newspapers, periodicals, or magazines;

j) for accommodation, transport, catering, or leisure services, if the entrepreneur provides such performance on a specified date;

k) concluded on the basis of a public auction pursuant to the law regulating public auctions;

l) for the supply of digital content, if it was not supplied on a tangible medium and was supplied with the consumer’s prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the agreement that in such a case the consumer has no right to withdraw from the agreement.

6. Liability for Defects, Warranty

6.1.

The rights and obligations of the contracting parties concerning rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code.

6.2.

The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time when the Buyer received the goods:

6.2.1.

the goods have the properties agreed by the parties and, in the absence of such agreement, have the properties described by the Seller or manufacturer or expected by the Buyer with regard to the nature of the goods and on the basis of advertising carried out by them;

6.2.2.

the goods are suitable for the purpose stated by the Seller for their use or for the purpose for which goods of this type are usually used;

6.2.3.

the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to an agreed sample or model;

6.2.4.

the goods are in the appropriate quantity, measure, or weight; and

6.2.5.

the goods comply with the requirements of legal regulations.

6.2.6.

the goods may originate from other sales regions, and their secondary characteristics may differ slightly, for example the camera shutter sound when taking photos with a mobile phone. The overall functionality of the product in the sales region is guaranteed.

6.3.

The provisions stated in Section 6.2 of these Terms and Conditions do not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, to used goods with a defect corresponding to the degree of use or wear that the goods had when received by the Buyer, or where this follows from the nature of the goods. In such cases, instead of the right to replacement of the goods, the Buyer has the right to a reasonable discount.

6.4.

If a defect appears within six months from receipt, it is presumed that the goods were already defective upon receipt, unless the contrary can be proven. The Buyer is entitled to exercise rights arising from liability for defects no later than within 2 years from receipt of the goods.

6.5.

The Buyer exercises rights arising from defective performance with the Seller at the address of the Seller’s premises where acceptance of complaints is possible with regard to the assortment of goods sold, or also at the Seller’s registered office or place of business. A complaint is deemed to have been filed at the moment when the Buyer notified the Seller of the occurrence of the defect, whether in person, in writing, by e-mail, etc.

6.6.

The Buyer is obliged to file a complaint with the Seller or a person designated for repair without undue delay after discovering the defect. If the Buyer does so in writing or electronically, they must provide their contact details, a description of the defect, and the requested method of handling the complaint.

6.7.

If defective performance constitutes a material breach of contract, the Buyer is entitled, at their choice, to exercise one of the following options:

a) a claim for free removal of the defect by repair; or

b) removal of the defect by delivery of a new item without defect or by delivery of a missing item, unless this is disproportionate in view of the nature of the defect; if the defect concerns only a component of the item, the Buyer may request replacement of that component; or

c) a reasonable discount from the purchase price; or

d) refund of the purchase price on the basis of the Buyer’s withdrawal from the agreement.

The Buyer shall notify the Seller of the chosen claim at the same time as notifying the Seller of the defect or without undue delay after such notification. Changing the chosen option without the Seller’s consent is possible only if the Buyer requested repair of a defect that proves to be irreparable. If the Seller fails to remove the defects within a reasonable period or notifies the Buyer that the defects will not be removed, the Buyer may request a reasonable discount from the purchase price instead of removal of the defect or may withdraw from the agreement. If the Buyer does not choose their right arising from a material breach of contract in time, they have the same rights as in the case of a non-material breach of contract.

6.8.

In the case of a defect that constitutes a non-material breach of contract, the Buyer has the right to removal of the defect or to a reasonable discount from the purchase price; see further Section 2107 et seq. of the Civil Code.

6.9.

In the event of a complaint, the Buyer is obliged to prove the purchase of the goods by presenting proof of purchase or in another suitable way. The period for handling the complaint begins on the day following the day on which the Buyer filed the complaint.

6.10.

The Seller is obliged to decide on the complaint without delay, no later than within 3 working days, or decide that expert assessment is necessary. The Seller shall inform the Buyer of the need for expert assessment within this period. The complaint, including removal of the defect, shall be handled by the Seller no later than within 30 days from its filing, unless the parties agree in writing on a longer period. After expiry of this period, the Buyer has the same rights as if it were a material breach of contract.

6.11.

If the Seller unjustifiably refuses to remove a defect in the item, the Buyer may request a reasonable discount from the price or withdraw from the agreement.

6.12.

The Seller shall inform the Buyer of the handling of the complaint according to the Buyer’s request, by e-mail or SMS.

6.13.

In the case of a justified complaint, the Buyer is entitled to reimbursement of necessarily incurred costs.

6.14.

A quality warranty within the meaning of Section 2113 et seq. of the Civil Code is provided by the Seller if agreed in the agreement and/or if it follows from the Seller’s declaration and/or if the warranty period or shelf life is stated on the packaging or in advertising concerning the goods in question.

6.15.

The Seller is not liable for defects arising as a result of normal wear and tear or failure to follow the instructions for use.

7. Other Rights and Obligations of the Contracting Parties

7.1.

The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

7.2.

The Buyer acknowledges that the software and other components forming the Store Web Interface, including photographs of the offered goods, are protected by copyright. The Buyer undertakes not to carry out any activity that could enable the Buyer or third parties to unlawfully interfere with or unlawfully use the software or other components forming the Store Web Interface.

7.3.

When using the Store Web Interface, the Buyer is not entitled to use mechanisms, software, or other procedures that could negatively affect the operation of the Store Web Interface. The Store Web Interface may be used only to an extent that does not infringe the rights of other customers of the Seller and that is in accordance with its intended purpose.

7.4.

The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826(e) of the Civil Code.

7.5.

The Buyer acknowledges that the Seller is not liable for errors caused by interference by third parties with the Website or by use of the Website contrary to its intended purpose.

8. Personal Data Protection

8.1.

The Seller processes the Buyer’s personal data for the purpose of exercising the rights and fulfilling the obligations arising from the concluded Purchase Agreement.

8.2.

The Seller declares that, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (hereinafter referred to as the “GDPR Regulation”), the Seller has:
(i) adopted measures to protect personal data;
(ii) managed security risks so that personal data are not endangered; and
(iii) ensured the exercise of the rights of personal data subjects, including the Buyer, in accordance with the GDPR Regulation and other generally binding legal regulations. Supervision over personal data protection is carried out by the Office for Personal Data Protection, www.uoou.cz.

8.3.

More detailed information about the purpose, scope, method, and period of processing personal data by the Seller is contained in the Information on Personal Data Processing (hereinafter also referred to as the “Information”), which is available to the Buyer when personal data are provided on the Seller’s Website. The Buyer undertakes to become familiar with the content of this Information.

9. Delivery of Correspondence

9.1.

Unless agreed otherwise, all correspondence related to the Purchase Agreement must be delivered to the other contracting party in writing, by electronic mail, in person, or by registered mail through a postal service provider, according to the sender’s choice. Correspondence is delivered to the Buyer at the e-mail address stated in the order.

9.2.

A message is deemed delivered:

  • in the case of delivery by electronic mail, at the moment of its receipt on the incoming mail server; the integrity of messages sent by electronic mail may be ensured by a certificate;
  • in the case of personal delivery or delivery through a postal service provider, upon acceptance of the shipment by the addressee;
  • in the case of personal delivery or delivery through a postal service provider, also upon refusal to accept the shipment, if the addressee, or a person authorized to accept the shipment on their behalf, refuses to accept it;
  • in the case of delivery through a postal service provider, upon expiry of a period of 10 days from the storage of the shipment and notification of the addressee to accept the stored shipment, if the shipment is stored with the postal service provider, even if the addressee did not learn of the storage.

10. Final Provisions

10.1.

If the relationship connected with the use of the Website or the legal relationship established by the Purchase Agreement contains an international or foreign element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.

10.2.

The Seller is authorized to sell goods on the basis of a trade license, and the Seller’s activities are not subject to any other authorization. Trade inspection is carried out within its competence by the relevant Trade Licensing Office. Supervision over the Seller as a seller/supplier of products and goods to the internal market and supervision over compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority as a state administration body subordinate to the Ministry of Industry and Trade of the Czech Republic. More information is available at www.coi.cz.

10.3.

Disputes arising between the Seller and the Buyer shall be resolved by the competent general courts pursuant to the Code of Civil Procedure. The Seller shall primarily seek an out-of-court resolution of disputes with the Buyer. The Seller informs the Buyer-consumer that the entity competent for out-of-court settlement of consumer disputes arising from purchase agreements, or the entity competent for handling Buyer complaints, is the Czech Trade Inspection Authority, Company ID No.: 000 20 869, with its registered office at Štěpánská 567/15, 120 00 Prague 2, established by Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, internet address: adr.coi.cz/cs, which the Buyer may contact through the electronic filing office on the website of the Czech Trade Inspection Authority. More detailed information on out-of-court dispute resolution is available at www.coi.cz/cz/spotrebitel/prava-spotrebitelu/mimosoudni-reseni-spotrebitelskych-sporu-adr/. Online dispute resolution between the Seller and the Buyer is also possible through the designated ODR platform — see ec.europa.eu/consumers/odr.

10.4.

If any provision of these Terms and Conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions. Amendments and supplements to the Purchase Agreement or these Terms and Conditions require written form.

10.5.

Other matters not regulated in these Terms and Conditions are governed in particular by Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

10.6.

Seller’s contact details: delivery address Jan Jetmar s.r.o., T. G. Masaryka 621, 565 01 Choceň, e-mail address info@dargo.cz, telephone: 603818077.

10.7.

These Terms and Conditions enter into force on 25 May 2018.

Model Withdrawal Form

Notice of Withdrawal from the Agreement

  • Addressee: here the entrepreneur inserts the name and surname/business name, registered office address, and, where applicable, fax number and e-mail address of the entrepreneur.
  • I/we hereby give notice that I/we withdraw from the agreement for the purchase of these goods / for the provision of these services.
  • Date of order / date of receipt.
  • Name and surname of the consumer/consumers.
  • Address of the consumer/consumers.
  • Signature of the consumer/consumers, only if this form is sent in paper form.
  • Date.

Delete as appropriate or complete the missing information.